Privacy Policy

1. Introduction

SharpLite Systems LLP ("we," "our," or "us") operates the 247Ease software platform and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, and protect your information when you use our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

Information you provide directly:

• Account registration details (name, email, phone number)
• Billing and payment information
• Company and user profile information
• Support inquiries and communications
• Knowledge base content you upload

We also automatically collect certain information when you use our Services:

• Device information (browser type, operating system)
• IP address and approximate location (country/region)
• Usage data (pages visited, features used)
• Chat conversation logs and analytics
• API usage and performance data

3. Cookies

We use cookies and similar technologies to:

• Operate our Services and maintain your session
• Remember your preferences and settings
• Analyze usage patterns and improve our Services
• Enable essential features and functionality

You can manage cookies through your browser settings. However, disabling cookies may affect Service functionality.

4. Payment Information

Payments are processed by our authorized third-party payment providers:

• Razorpay - For payments in INR (India)
• Stripe - For international payments in USD and other currencies

We do not store your complete payment card or bank account details. Payment transactions are governed by the terms and privacy policies of the respective payment provider.

5. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process transactions and manage subscriptions
• Send service-related communications
• Prevent fraud and ensure security
• Comply with legal obligations
• Send promotional communications about our Services (with your consent)

6. Data Sharing

We may share your information with:

• Service providers: Third parties who assist in operating our Services (hosting, payment processing, AI providers)
• Legal authorities: When required by law or to protect our rights
• Business partners: For service delivery (e.g., AI processing partners)
• Business transfers: In case of merger, acquisition, or sale of assets

We do not sell personal information to third parties.

7. Data Retention

We retain your information for:

• As long as necessary to provide Services
• As long as your account is active
• Compliance with legal obligations
• Resolution of disputes

Financial records are retained for the period required by applicable law. After account cancellation, data is retained for 90 days before permanent deletion (unless required otherwise by law).

8. Data Security

We implement reasonable security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• AES encryption for data at rest
• Regular security assessments
• Access controls and authentication

However, no Internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact

For questions about this Privacy Policy, contact us: